Free shipping on orders from €49,95 in the Netherlands and Belgium, for orders below this amount the shipping costs are € 5

Europe

The shipping costs for the rest of Europe are € 8.00. The delivery of orders over € 100 is free. With exception of the Unit Kingdom and Switzerland. 

Delivery date

The Netherlands and Belgium: 2-3 working days.

Europe: 5-10 working days, depending on the country of destination.

Returns

You can return the ordered item within 14 days of receipt without any reason.

Poetree Kids guarantees that you will get your money back for your returned items (with the exception of discounted items or items in the sale) provided the items are returned in good condition. This means that the items are not damaged, dirty, washed or altered and that all labels are still on the article. Discounted items can not be returned to Poetree Kids.

To return an item, we first ask you to send an e-mail to Poetree Kids via [email protected], with your name and address, order number and article number. We will then respond by e-mail.

For returning the item, you can use the same box or shipping bag that you received with your order. We kindly request you to return the packing slip or invoice in the box / shipping bag. The costs of returning are for your own account.

Exchange is of course also a possibility. You can indicate by e-mail for which item you want to exchange your received product. In the e-mail please mention the current article number and order number and for which product (s) you want to exchange it.